Frequently Asked Questions

Where are you located?

WOOP is an e-commerce platform and we currently do not have a physical store. WOOP is based in Cyprus and we deliver wide across the Republic of Cyprus.

How long until I receive my order?

Usually, deliveries take 2-3 working days from when you place your order. Shipping times may vary depending on your location. We strive to deliver your order as soon as possible.

Can I track my order

Yes, you can! Once your order is shipped, you will receive a tracking number. You can use this number to track your order’s journey to your doorstep.

Can I place an order via WOOP's social media channels?

No, all orders must be placed through our official online shop. You can use the link in our bio to direct you to our online shop.

Can I pay cash on delivery?

We only accept online payments.

What if I receive a damaged or incorrect product?

We apologize for any inconvenience. Please contact our customer support team at support@woop.com.cy with your order details, and we’ll assist you in resolving the issue, whether it’s a replacement or a refund.

How do I process a return or refund?

Please refer to our Return Policy for detailed instructions. If you have any issues, contact our customer support, and we’ll guide you through the process. Please note that opened or used products cannot be returned.

How can I contact customer support?

You can reach our customer support team through the contact information provided on our “Contact Us” page. We strive to respond to inquiries promptly.

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